Planted Tank Guide Help
Planted Tank Forums
Your Tanks Image Hosting *Tank Tracker * Plant Profiles Fish Profiles Planted Tank Guide Photo Gallery Articles

Go Back   The Planted Tank Forum > General Planted Tank Forums > General Planted Tank Discussion


Reply
 
Thread Tools Display Modes
Old 12-06-2012, 07:21 PM   #1
The Ugly Guppy
Algae Grower
 
PTrader: (0/0%)
Join Date: Nov 2012
Location: Canada
Posts: 12
Default Planted Tank Guide Help

Hey everyone

Does anyone know who I can talk to regarding issues purchasing the guide?

I purchased it last week and apparently I was suppose to have it, or perhaps the link, emailed to me. I didn't receive anything other than the paypal invoice .

I originally used the 'contact us' form, but didn't receive a response. I then found a thread which suggested I PM forumadmin for assistance, but although I got an initial response saying it will get looked into by Monday, they haven't responded since.

Bit frustrated and out of pocket $20. My only recourse is appearing to be opening a case with Paypal and I don't really want to bring any headaches down on the folks running this community.

Seems like a simple problem with a simple solution. Just need someone to address it.

Thanks for any help.
The Ugly Guppy is offline   Reply With Quote
Old 12-07-2012, 01:13 PM   #2
somewhatshocked
Obsessed? Maybe
 
somewhatshocked's Avatar
 
PTrader: (426/100%)
Join Date: Aug 2011
Location: Louisville, KY
Posts: 11,281
Default

The admin will be in touch to resolve it.
somewhatshocked is online now   Reply With Quote
Old 12-07-2012, 06:23 PM   #3
forumadmin
Administrator
 
PTrader: (0/0%)
Join Date: Aug 2012
Posts: 567
Default

Hello,

Sorry for the delay in this. We are getting down to the root issues of this problem and hope to have it solved soon.

Have you checked your spam folder? You may have received the email there.

Mo
forumadmin is offline   Reply With Quote
Old 12-07-2012, 07:21 PM   #4
The Ugly Guppy
Algae Grower
 
PTrader: (0/0%)
Join Date: Nov 2012
Location: Canada
Posts: 12
Default

I've checked my spam folder and there is nothing there.

Thanks for continuing to look into this.
The Ugly Guppy is offline   Reply With Quote
Old 12-10-2012, 07:26 PM   #5
Konfuseus
Newbie
 
PTrader: (0/0%)
Join Date: Nov 2012
Location: Long Island, New york
Posts: 1
Default

I too am having a similar problem. I have yet to receive a response after twice filling out the problems form.
Konfuseus is offline   Reply With Quote
Old 12-15-2012, 12:41 PM   #6
The Ugly Guppy
Algae Grower
 
PTrader: (0/0%)
Join Date: Nov 2012
Location: Canada
Posts: 12
Default

I've opened a dispute in the Paypal Resolution Center. Please response to the dispute or I will escalate it to a claim and have Paypal address it.

Thank you.
The Ugly Guppy is offline   Reply With Quote
Old 12-17-2012, 07:26 PM   #7
The Ugly Guppy
Algae Grower
 
PTrader: (0/0%)
Join Date: Nov 2012
Location: Canada
Posts: 12
Default

I now have access. I will close the Paypal dispute.

Thank you.
The Ugly Guppy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:54 PM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright Planted Tank LLC 2012