So whats with rootmedic

[penpal]

Not sure where to post this, but I placed an order two weeks ago, got the message the payment went through and since then nothing. I've tried emailing and pm'ing him and no response. Not sure where to go from here.

Is there a better way to get a hold of him?

:/

[rockwood]

With Rootmedic you just have to be patient. Justin lives up in South Dakota (if I remember correctly) and its fairly remote. The packages go through USPS and with a couple of my orders THEY were the hang up, just letting packages sit around.

To compound the problems Justin is usually extremely busy. I think he's an EMS and works really crazy hours. He'll get back to you and he'll do what he can to make it right, but patience is key.

[Dave-H]

It's not really a business, it's more of a hobby-business for him I think. So, good quality stuff and nice guy, but I don't think you can expect a constantly high level of service from him. I'm sure you'll get your stuff ASAP!

[penpal]

Far enough, I don't mind waiting. A little communication would be nice though, it's just kinda frustrating not knowing whats going on.

[DogFish]

USA / Canada mail is notoriously slow for no apparent reason. I've had packages get to me from Hong Kong faster than I got a package from Windsor at that's only an 8 hr drive from my home near Chicago.

[Darkblade48]

Originally Posted by DogFish

USA / Canada mail is notoriously slow for no apparent reason. I've had packages get to me from Hong Kong faster than I got a package from Windsor at that's only an 8 hr drive from my home near Chicago.

+1. I ordered things from Hong Kong and US on the same day, and my package from Hong Kong came first...in fact my package from the US is already 3 business days behind my Hong Kong package.

[dropkick706]

I ordered a package (ultimate kit worth $100) in mid September and still do not have it. There have been "issues" which I've been more than flexible in accomodating.

If I do not hear from him by Thanksgiving a fully detailed write up of my experience will be posted. There will be no lack of emotion...

[jkan0228]

Originally Posted by dropkick706

I ordered a package (ultimate kit worth $100) in mid September and still do not have it. There have been "issues" which I've been more than flexible in accomodating.

If I do not hear from him by Thanksgiving a fully detailed write up of my experience will be posted. There will be no lack of emotion...

Vendor reviews aren't allowed here, good luck with your post not being deleted.

[kalawai2000]

He could be spending the Holiday with family.

[penpal]

So I got a response from him finally, from what he tells me is that some how his email and password was changed and he wasnt informed. Anyways he says he is working overtime to sort everything out. Hopefully i get my order soon.

[Fat Guy]

if you've been waiting over two weeks, why not cancel your order with him and pick up some dry ferts and go from there instead? Justin sounds like a good guy, but if people are having such issues with him, then why not examine other options for fertilizing your tank. I hope he resolves these issues and everything is ok..

[n00dl3]

Originally Posted by Fat Guy

if you've been waiting over two weeks, why not cancel your order with him and pick up some dry ferts and go from there instead? Justin sounds like a good guy, but if people are having such issues with him, then why not examine other options for fertilizing your tank. I hope he resolves these issues and everything is ok..

1+ Pfetz is have a warehouse clearance sale at 45% off!

[Ben!]

I am in no rush and don't mind waiting but I would like some communication so I know what's going on.

[dropkick706]

Originally Posted by n00dl3

1+ Pfetz is have a warehouse clearance sale at 45% off!

Thanks for the recommendation. I'm going to give them a try.