Higher than WHAT though? What are you and other people comparing their prices TO? Other local stores that are comprable? Super chain stores like Petco or Petsmart? The internet? What excatly?
*sigh*, getting off topic here...
At the time that I made this observation, I was shopping for fish/plants/pumps to stock a tank. The Pruess prices were only *slightly* higher than all of the above - local shops, BIGBOX stores, online stores. I always just figured it was because of the great
staff they hire, excellent selection of EVERYTHING, customer service (the topic of this thread), the fact they ACTUALLY QUARANTINE, etc, etc. The fact that I may have to pay *slightly* more to get the same product means one thing
: it's not the same product at all. It's far better.