Yup, a lot has changed since my original post seven years ago, none for the good. A few years back, someone emptied a bottle of insecticidal dog shampoo into the freshwater tanks. Killed everything and took weeks to clear it out of the system. Since then, it seems like they stopped trying to keep things nice.
They no longer do special orders. They also still don't distinguish between true aquatic and semi aquatic plants in tubes, so don't buy those unless you're already familiar with the species.
They do at least still get in interesting fauna which rotate out, last time I was in the newest arrival was tiger nerites. So I visit them every few weeks. Beggars can't be choosers in BR.