The Planted Tank Forum - View Single Post - So whats with rootmedic
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Old 11-18-2012, 11:03 PM   #11
Algae Grower
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Join Date: Sep 2012
Location: Virginia
Posts: 6

Originally Posted by jkan0228 View Post
Have you tried emailing him?

I've had some pretty good customer service from Justin and I don't see him as someone who would be called out and unanswered.
Yes, I've emailed him using his website's contact info and replying to his previous emails. I allow numerous days (usually over a week), before attempting to contact him again.

Without going into detail, I don't doubt what you say about his customer service. WHEN he has responded he has been very apologetic and offered to make things "right."
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