Shipping Policy
Livestock orders will be shipped with one of two options: UPS 2nd day air for $15 or UPS next day air for $25. Both shipping options qualify for live arrival guarantee.
Livestock orders valued over $60 (excluding the value of plants and/or dry goods in the same order) are required to be shipped with UPS next day air.
Livestock orders containing species labeled as sensitive are required to be shipped with UPS next day air.
Plant orders will be shipped with USPS priority mail for $7.
Dry goods will be shipped with UPS ground shipping for a regional rate.
Forum member customers qualify for 2 day live guarantee, where all livestock are guaranteed to remain alive for 2 days after the shipment has been received by said customer.
In the event that the livestock die within the 2 day live guarantee, we will either credit the cost of the livestock lost or replace the livestock with a reshipment. Livestock valued over $50 will be reshipped ONCE and livestock valued under $50 will be credited.
In order to receive credit or a reshipment through our 2 day live guarantee and live arrival guarantee, a picture of the dead livestock must be sent to info@aquadesigninnovations within 2 days after the shipment has been received by the customer.
No cash reimbursements will be given.
In the event that the livestock shipment has been interrupted, delayed, or lost due to a cause that is beyond Aqua Design Innovations control, the customer is responsible to file a claim with UPS. Aqua Design Innovations will do its best to assist in the claims process.
Livestock orders will be shipped on Mondays, Tuesdays, and Wednesdays. All orders placed after Tuesday at 2:00PM PST will be shipped the following Monday.
Heat/cold packs are available upon request for free. Please keep your local weather in mind. <50*F will require heatpacks and >85* will require cold packs.
Customers who require shipment to destinations outside of the continental U.S. must contact email
info@aquadesigninnovations.com prior to placing an order. Shipping costs will be determined accordingly. There is no live arrival guarantee or 2 day live guarantee on livestock orders placed outside of the continental U.S.