Originally Posted by PlantedTankLover
Funny, because the filter I bought weighs 19.2 pounds, but there was no extra fee for that, yet the eco complete is only .8 pounds more. But thankful for the coupon code anyway!!!!
Think of it this way,
The price of substrates do not allow enough margin for profit to even cover the shipping cost of the product. The filter does - and some of our larger filters like the Eheim 2062 do have heavy weight shipping for the same reason as the substrates.
We do our best to provide the most competitive pricing, as well as customer incentives such as our VIP Points, forum coupon codes (that work on top of sale pricing) and free shipping on most products (on orders over $75).
We do what we can for you!