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Search: Keyword(s): ; Posts Made By: Big Al's Online
Forum: General Planted Tank Discussion   08-04-2011, 08:29 PM
Replies: 8
Views: 1,172
Posted By Big Al's Online
To get everyone caught up who has not read our...

To get everyone caught up who has not read our letter yet (which can be found HERE (http://bigalsonline.blog.com/?p=98) it's worth the read, there is a coupon code there!)

Our previous web host...
Forum: The Lounge & Introductions   07-25-2011, 08:17 PM
Replies: 12
Views: 772
Posted By Big Al's Online
We love handling issues immediately and have no...

We love handling issues immediately and have no problem sending replacements as quickly as possible. The issue here is that the customer failed to contact us when the problem came up which in turn...
Forum: The Lounge & Introductions   07-25-2011, 06:42 PM
Replies: 12
Views: 772
Posted By Big Al's Online
I am sorry to hear about the trouble you are...

I am sorry to hear about the trouble you are having with your heater.
Firstly, to clarify our policy:

We have a standard 1 year warranty on all electrical products we sell. If the item fails...
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