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-   -   Aquatek R-78 paintball mini is Leaking and I cant reach anyone (http://www.plantedtank.net/forums/showthread.php?t=249834)

Acen 02-18-2013 08:42 PM

Aquatek R-78 paintball mini is Leaking and I cant reach anyone
 
I have been trying to reach this company for the past few days as i have been stranded without C02 for my Grow Out tank since last thursday..

I need to know wether they will replace it, repair it of can i repair it?

This new trend of POOR service where Company's seem to think that a dedicated phone line is no longer needed is Obsurde. I have provided my contact info but havent heard from anyone.. From now on if i cant reach a live person i will hold out on buying from that seller, this is not the 1st time i have been stranded without any way to reach the sellers other than email when who knows if goes thru or not.

Whats up with the SERVICE Aquatek?
Does anyone have a phone number on this company?

h4n 02-19-2013 12:14 AM

did you purchase directly thru them?

Rev2eight 02-19-2013 02:36 AM

I contacted then through their contact us link provided on their website and they usually responded in less than 24hrs. My aquatek mini was also leaky and I sent it back and they sent out a replacement right away.

Acen 02-19-2013 03:00 AM

Posted a few times in the contact us link. Still havent heard anything from them.

They have one number in the terms of agreements section and that number is NOT TAKING CALLS AT THIS TIME and picks up on the 1st ring.
Soon I may try to reseal it myself somehow.

Oh and i did purchase through Ebay. I had consistent email communication prior to buying, they claimed to be Aquatek of California and was shipping from Pasadena ca.
The product did arrive fast so think it was the main office.

sarahspins 02-19-2013 03:51 AM

Try contacting them through email or via ebay - I did and they got back to me within 24 hours when I had a problem. I have 3 of their mini's and they've been working fine for me.

Acen 02-19-2013 04:08 AM

I have contacted thru email multiple times and on ebay, maybe the holiday is the cause??
Yep i loved the regulator before this also. If they replace it i would consider buying another one from them again.

aquatekcalifornia 02-19-2013 02:37 PM

Hi Acen,

We apologize for the late reply. We were close on Monday, Feb 18th 2013 in observance of the Presidents Day holiday.

We will contact you in no time.

Sincerely,
Aquatek of California

Acen 02-19-2013 09:18 PM

ok they contacted me and I have sent the product back. Hopefully they replace it before my tank is overun with algae, im already seeing signs.. its been 5 days so wish me luck, been dosing excel to keep up but my Downi doesnt like excel so we will see..

thanx all for your comments.. I will keep yall posted

Acen 02-22-2013 08:11 PM

OK I just received the replacement Regulator Friday Feb 22. Tank has been 1 week without C02 a little algae but i"ll survive.

Aquatek seems to have come through. Just hope i dont get anymore leaks cuz i really like the Smooth Needle valve.

thanx All


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