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sayurasem 01-19-2013 12:45 AM

What happened to my light?
Hi finnex, I have a question regarding my Ray2 36" DS.

For some reason the light only half lit. The left side is not working.

BUT for some reason the fixture works fine now, so I don't know what to do or what should I do?

As you can see the cord is on the left side meaning the left side of the fixture is not working.
This picture is taken while the fixture is ON. I don't see any wiring problem.

Btw, any member here have the same problem?

Lowe 01-19-2013 03:13 PM

Please submit a warranty claim via this link:

l8nite 02-01-2013 12:44 AM

I ordered two Finnex Ray2 48" DS lights. After some hassle with amazon losing my packages, they arrived today, I eagerly plugged them in only to find out that BOTH of the lights have this problem. One fixture has the right-hand side out, the other has the left-hand side out.

Starting to lose faith in these lights... :-/

l8nite 02-01-2013 12:56 AM


l8nite 02-01-2013 01:28 AM

Amazon customer service was excellent today. They are scheduling UPS to pick up the defective lights tomorrow morning and they 1-day shipped the replacements. Here's hoping the lights are in good shape, otherwise it's going to be a refund and time to start shopping again...

Lowe 02-01-2013 03:36 PM

Hey guys, most of these issues are caused during the shipping process. The black or red wire you see running from your LED boards are detaching themselves from the transformer within, explaining why the fixture passes quality control pre-shipping at our warehouses and are reporting Dead Upon Arrival there after for a select few. As the transformer is not secured in to the fixture, during shipping it tugs on those wires. We've made adjustments to our packaging methods and are working with Amazon to adjust theirs as they've been using little to no cushioning material.

A few customers buying our 30"+ fixtures have reported this issue, mainly dealing through Amazon. I suggest dealing through us so that we may pack your fixture properly until Amazon comes up with a shipping solution. If you do have a newly acquired fixture experiencing the same issue, contact to set up a replacement.

hbosman 02-01-2013 05:46 PM

Perhaps, the transformer should secured in the fixture better. I'd hate to get out the soldering iron because the fixture jostled during tank cleaning.

Lowe 02-01-2013 06:07 PM

Normal use and accidental drops should be no problem as I have, and I'm sure others have as well, accidentally done so. I'm sure more extremes go on behind the scenes at carrier distribution centers, especially with heavy or oddly shaped packages.

Regardless, we need to make changes as well. Developing a transformer that is outside the fixture just like the FugeRay.

hbosman 02-01-2013 06:17 PM

No doubt, these will... be the lights to use. I need one that can give me 40 or 50 PAR at a 25" depth.

l8nite 02-01-2013 10:59 PM

Thanks for the information. How hard is it to open up the casing and do the repair myself if it happens on my next shipment?

I have a soldering iron and some basic skills.

The amazon packaging was a long tall box, about 2" taller than the Finnex light box, with stuffed brown paper on one end.

Lowe 02-02-2013 12:17 AM

Its basic resoldering of the wire but we still request that we do the work to make sure it's done right.

As for Amazon, they've been extremely helpful but state they can not make special shipping arrangements to particular units due the amount of volume of inventory they deal with (in conjunction with their frustration free packaging). Brown paper on only one end isn't enough but we were told we can pre-pack them before shipping to their warehouse, which will now be done on all units they possess.

l8nite 02-02-2013 11:06 PM

So, 2 more lights arrived on my porch today. In a HUGE box:

With a fair amount of paper inside:

Unfortunately, the paper was only on one side:

And, one of the two lights didn't work (the one on the bottom, go figure). :thumbsdow


Originally Posted by Lowe (Post 2420786)
Its basic resoldering of the wire but we still request that we do the work to make sure it's done right.

Thanks. I understand, but I'm going to do the repair myself because I'm tired of the back & forth shipping + waiting.

hedge_fund 02-03-2013 12:50 AM

Post the update on the repair and whether it actually worked.

l8nite 02-03-2013 10:11 PM

Heya, repair was successful :) Took me about 45 minutes.

Here's the break:

Ach1Ll3sH33L 02-12-2013 09:05 PM

both the positive and negative are cold solder joints. a proper solder joint would never come loose during shipping, no matter how much you shook the box.

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