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-   -   Recevied FugeRay but it looks used?? (http://www.plantedtank.net/forums/showthread.php?t=207481)

Glostik 01-07-2013 05:04 PM

Recevied FugeRay but it looks used??
 
I received a new FugeRay today and the housing is all scratched and dinged.

Not to mention the inside box was held together with masking tape. The ouside box is in perfect condition so i know its not shipping damage.

I am pretty sure I ordered a new one, is this normal?

CoffeeLove 01-07-2013 08:13 PM

Are you asking if it's normal to receive new goods that have already been beat up? I don't think so buddy. Call them up and let them know

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Lowe 01-07-2013 09:37 PM

Hi Glostik. My apologies. Never do we sell refurbished items as new. Those categorized items are listed on eBay or offered via our Facebook page. Items go through 48+ hours of testing before we ship them, items may get dirty but never (or seldom I should say rather) are they scratched/dented. Can you please contact our support @ customer_service@finnex.net so that they make take care of your inquiry for you? Thanks for working with us.


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