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The Ugly Guppy 12-06-2012 07:21 PM

Planted Tank Guide Help
Hey everyone

Does anyone know who I can talk to regarding issues purchasing the guide?

I purchased it last week and apparently I was suppose to have it, or perhaps the link, emailed to me. I didn't receive anything other than the paypal invoice .

I originally used the 'contact us' form, but didn't receive a response. I then found a thread which suggested I PM forumadmin for assistance, but although I got an initial response saying it will get looked into by Monday, they haven't responded since.

Bit frustrated and out of pocket $20. My only recourse is appearing to be opening a case with Paypal and I don't really want to bring any headaches down on the folks running this community.

Seems like a simple problem with a simple solution. Just need someone to address it.

Thanks for any help.

somewhatshocked 12-07-2012 01:13 PM

The admin will be in touch to resolve it.

forumadmin 12-07-2012 06:23 PM

24 Attachment(s)

Sorry for the delay in this. We are getting down to the root issues of this problem and hope to have it solved soon.

Have you checked your spam folder? You may have received the email there.


The Ugly Guppy 12-07-2012 07:21 PM

I've checked my spam folder and there is nothing there.

Thanks for continuing to look into this.

Konfuseus 12-10-2012 07:26 PM

I too am having a similar problem. I have yet to receive a response after twice filling out the problems form.

The Ugly Guppy 12-15-2012 12:41 PM

I've opened a dispute in the Paypal Resolution Center. Please response to the dispute or I will escalate it to a claim and have Paypal address it.

Thank you.

The Ugly Guppy 12-17-2012 07:26 PM

I now have access. I will close the Paypal dispute.

Thank you.

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