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-   -   Canadian Customer Discounts (http://www.plantedtank.net/forums/showthread.php?t=145787)

Gafi 08-21-2011 07:58 PM

Canadian Customer Discounts
 
Is there a reason why the promotional codes you are offering are not available to your Canadian customers? It would seem that it would be poor customer service if you are only offering these to American customers, even though the Canadian customers have also been affected by your website shut down

Big Al's Online 08-22-2011 02:08 PM

Quote:

Originally Posted by Gafi (Post 1485912)
Is there a reason why the promotional codes you are offering are not available to your Canadian customers? It would seem that it would be poor customer service if you are only offering these to American customers, even though the Canadian customers have also been affected by your website shut down

We are actually having some trouble with the Canadian store due to limitations with the Amazon web store platform. We can manually refund 10% for the orders placed without price matches for our Canadian customers if you could call us or email us with the order number once the order is placed.

Just mention the coupon code in the email or via phone!
Sorry for the inconvenience; we are in the process of troubleshooting these issues.


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