|10-15-2013 04:43 PM|
Finally decided on a 40% partial refund. Can finally move on with the project now.
ADA never got back to me or to the lfs. They have lost me and the lfs as a customer for ever.
Thanks for all the support in this thread!
|09-24-2013 06:05 PM|
Things get stranger and stranger.
After talking to my retailer apperantly the first refund offer from the German distributor was ~ 75usd or aprox 10% but the retailer is willing to refund 40% out of his/her own pockt. That is acceptable for me but we are still waiting to hear from ADA Japan.
Just want to get this project going!
Itīs not the distributors job to do quality control.
|09-24-2013 01:23 AM|
|09-23-2013 11:31 PM|
|09-23-2013 10:07 PM|
|09-23-2013 10:00 PM|
|09-23-2013 09:54 PM|
|talontsiawd||I forget if this has been covered by have you ever asked the retailer you purchased it from if they even examined the tank? It's probably too late to bring it up now but I am wondering why they were willing to even ship it to you. They had to either not care at all about their customers, or just didn't pay attention. Just kind of curious because that also seems strange to me.|
|09-23-2013 09:51 PM|
|09-23-2013 09:48 PM|
|ThatGuyWithTheFish||I'd have to say that you're one of the few out of thousands of tanks that were sold. They're nearly perfect but very occasionally you'll get something like this. Too bad.|
|09-23-2013 09:44 PM|
Anything less than 100% or tank replacement would be unacceptable for me.
You paid the premium price, you should get premium service and premium product, no questions asked.
If the edges aren't straight, what else might be wrong you could wonder?
|09-23-2013 09:12 PM|
|Matsnork||In Sweden according to consumer protection regulations; everything (not including expendable items etc) comes with a 3 year warranty claim.|
|09-23-2013 07:10 PM|
|AnotherHobby||This is pretty ridiculous, especially considering the price they demand.|
|09-23-2013 07:05 PM|
Wow, they really don't want to claim responsibility. If you are not including shipping, as per US pricing, you could not even go out and buy a knock off to replace it. Given some of ADA's competitors are sending out new tanks for cosmetic flaws (without return shipping or expectation to destroy), I don't know where they came up with that number.
I they saying for 26%, you loose your warranty? I have never heard of anything like that if that is what you are saying. It's like saying, we know your tank is messed up so we will pay you a fraction back but not honor what we should because we know that the quality of the tank will void the warranty anyway.
That said, what is the warranty of an ADA tank? All I can find is "2 year quality warranty" which leads me to believe you have a warranty claim right there. I would assume that would be replacement or 100% money back but I am sure that there is more than that, never have purchased an ADA tank.
|09-23-2013 06:26 PM|
|Matsnork||Got a refund offer of 26% with the catch that no responsability taken if the tank leaks. Dealership basically paying to get out of any warranty claims, cheaply I might add. No deal. At least 40% refund required imho.|
|09-21-2013 07:32 PM|
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