complaint about Eheim - The Planted Tank Forum
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post #1 of 5 (permalink) Old 03-02-2013, 05:05 AM Thread Starter
Algae Grower
Join Date: Jan 2013
Location: Everett, WA
Posts: 5
Thumbs down complaint about Eheim

We've had a handful of Eheim canister filters over the last few years. I loved them, but part of one broke recently...this is where the love got lost.

I tried using Eheim North America's website to order the replacement part; the website is broken. It does not work on multiple computers, multiple different browsers.

I tried calling them on the phone. Press the number options to get "replacement parts" (yes, the system specifically said "replacement parts" as the option) and got a generic Eheim call center. They took a message and 'left it for the parts department who would get back to me within 24 hours'. I called up three different days. No response.

I used their 'contact us' email form on the Eheim North America website and got the generic 'we received your email' auto-response, caliming that I would be contacted within 72 hours. No response within a full week.

Eheim has ZERO customer service. I won't be buying from them again. Pity, because I liked the filters. Won't touch them again though. A $5 replacement part just cost them a few $X00 of future sales as we upgrade the size of an aquarium or two.
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post #2 of 5 (permalink) Old 03-02-2013, 05:12 AM
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Join Date: Sep 2009
Location: AZ
Posts: 1,959
try buying on fleabay or elsewhere. Parts might be cheaper.

Thats unfortunate, because I need to buy another disconnect set. Going to use it on my zoo med.
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post #3 of 5 (permalink) Old 03-02-2013, 05:13 AM
Planted Tank Enthusiast
Join Date: Jan 2013
Location: kansas
Posts: 536
There are a number of reputable parts dealers for eheim in the US, if you need a part pm me and I will find it for you
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post #4 of 5 (permalink) Old 03-02-2013, 01:03 PM
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Join Date: Jan 2013
Location: Humarock - Boston MA
Posts: 1,390
What's the part #

I'm not into the image, but into the hobby...
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post #5 of 5 (permalink) Old 03-02-2013, 05:57 PM
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Join Date: Dec 2005
Location: TN
Posts: 2,843
Trilbys Tropicals is pretty good with carrying or getting replacement parts and Big Als carries a lot also.
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customer service, eheim

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