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I just bought this the other day... Had the same problem with not getting the needle to puncture the CO2 bottle. I took it back and exchanged it for another one. I opened the box to the new setup and noticed it was a totally different instructions page. The step 1 had a piece of paper stapled to it and the warning labels were different. Well push come to shove I noticed that the O Ring inside the regulator was clear this time instead if black. They did have a recall on this item because of the wrong O Ring fittings. So check it out. if you notice that it is black, contact Petco on there web site and explain your problem. They will more than likely send you a replacement and let you keep the old one...