I just got a bottle vigor a couple weeks ago and I opened it today and it was full of white mold. Anyone else experience this? It is unlike the other BW powder products as it is somewhat moist. Just wondering if anyone else has had this issue?
I've got something similar going on. I just assumed that was how it is...How bad is the mold? I just have a very light, fuzzy coating on the top. Any chance you could snap a pic?
Yeah sounds like mine, I had it closed for a few days so the fuzzy mold filled in the top. I stirred it up a bit so it looks normal now. I still used it just was seeing if this was normal. On a side note vigor has a weird smell almost fruity but not quite.
Since the critters in question would probably be thrilled to chow down on a putrefying fish at the bottom of a pond, I wouldn't worry about it either. They didn't evolve in a laboratory.
I store them in a rubbermade bin with the rest of my shrimp stuff. No the bottle dose not have the dessicant that I can find like the other BW stuff. Think the vigor is supposed to be moist?
I see, not sure if it does orginally come with a dessicant or not, I'll have to check my open bottle when I get home. But ya orginally it looks like it moist.
Yes that was my concern as this bottle will probably last me 6 months at least. If it is getting moldy after 2 weeks not sure about the shelf stability.
I got mine couple weeks ago and it has a fuzzy coating on the top, and it has funny smell. Also, it has a moist absorbing thing in them. I didn't used it at all...
Has anybody written the company yet? complaining on a forum is always nice in a misery loves company sort of thing, but it doesn't 'fix' anything. Somebody needs to tell the company and ask what's going on.
You seem to be a man of action, the sort of man (or woman) who knows best so i nominate you to be our liaison to borneo wild. In the mean time we will be here wallowing in our misery awaiting your report lol!
I just emailed them with a link to this thread and also asking directly on the product. So you all can continue to wallow in your own misery now and I will report back when I get a response LOL!
I bought a bottle last week and I just checked, it has a small bag of that thingy that absorbs moisture. Also mine is slightly damped and yellowish, it has a distinct smell and shrimps seem to like it.
I've noticed a change in smells. It started out pretty strong but normal smell, but after a few months now it smells putrid and rotten. I've used it a few times in this state and no shrimp deaths but I've stopped the past couple of weeks just out of caution
Well, have you gotten the answer you were seeking from the responses on the thread?????
I DO use Borneowild products and this one was about to be added to the roster. You obviously weren't going to email them based on your post to me so I did it for you. You're welcome. I'll report back when I hear from the company so you all can have some solid information.
I had mentioned in my email to them that I had not purchased this product yet but was about to place an order. They missed that part And this is why, the folks having a problem need to write to them directly. So they can be sure to tell their vendors this information. Here is the response I received
May I know whom did you purchased the product from?
Vigor must be stored in refrigerator after purchase, as well as after being
opened and use.
We store them in fridge before exports them strictly by air. This process takes
around a week and
is ok. Retailers are adviced to store them in fridge upon receiving.
My question is, is this info on the jar? And for the folks having problems are you refrigerating it? If you are and are still having problems shoot them an email.
What. That's not on the jar at all! My beef with BW is that their instructions are largely nonsense. I had to pm the seller I got it from to determine what a "90cm tank" was.
Yep, I contacted h4n who I get my goodies from and he said its not on the bottle. I also checked their site and it's not there either. I went ahead and made another thread just for those not checking this particular thread.
That worries me. I wonder if I should ask them what other products need to be refrigerated. Yes, I think I will do that.
Well, now this has really thrown a monkey wrench in my order. I just emailed to ask if other products of theirs need to be refrigerated. I also brought up that since this info is not on the bottle anywhere about storage temps nor is it on their website, that it is concerning to me. Vendors, sellers, and such shouldn't HAVE to be informed it needs to be refrigerated in order to turn around and inform their customers. THis info should be on the label plain and simple. Cause now, if I want to purchase Vigor I'm going to have to ask the vendor 'you refrigerated it right after you got it right? And the person you got it from refrigerated it right?' and so on and so forth. This is basic labeling info 101 ya know?
However, I do find it odd that this may be a recent occurrence. That sounds more like a batch issue to me as opposed to not storing at proper temps right? I mean, if all the Vigor ever sold molded there'd be a ton of threads on it, right? Just tossing some general thoughts out about it. I really want to get their Shield product but not until I find out about the refrigeration/storage temp stuff on everything.
Glad I could be of help. For those of you who are ordering through vendors here or other sites, you should really drop them a line and see if they were told to refrigerate it. Because if they weren't, I do believe some refunds may be in order to those vendors and then of course, to customers having problems. If enough people make a fuss to Borneowild then those labels will be done correctly. At least, one would hope!
That sounds more like a batch issue to me as opposed to not storing at proper temps right? I mean, if all the Vigor ever sold molded there'd be a ton of threads on it, right?
It's a quality control issue. It means either their containers weren't properly sanitized, the batch wasn't heated appropriately, or there are mold spores in the filling area. It also means a proper QC test wasn't performed on that batch. I work at a factory that produces liquid & paste products that are filled into jars and bottles. Every batch has a sample pulled from the line and tested in a lab for bacteria and mold before the stuff is released for shipping. An unrefrigerated food product may spoil and go rotten, but it should never mold until after it's been opened and exposed to contaminated air by the consumer. I'd be demanding a refund or exchange if I opened a sealed container and found fuzz.
For those not checking the other thread here was the latest response
I checked and our bad that we do not have that line on the sticker.
I do keep dealers reminded that the product needs to be refridgerated or they
turn mouldy.
At the moment, only this product needs to be refridgerate.
Folks, I got no dog in this fight because I wanted the product, didn't have it ordered yet but if I HAD and DID have this problem, oh, I'd be demanding a refund due to labeling inadequacies. OBviously everyone can choose to do what they like but you shouldn't have to deal with this crap because 'oh, our bad, we forgot to put that it needs to be refrigerated on the label'. Yeah, and a nice reminder...it's not on their website either.
Oh, and the guy that responded to my inquiry through the Borneowild email I posted earlier is a distributor for Borneowild and many other shrimp related products. I have his direct email if anyone wants it
I'm actually quite irritated by the ho hum attitude that he is taking. This was my response
Well, the person I buy your products from had never heard these needed to be refrigerated. He is still waiting to hear back from the distributor he deals with. This information isn't on your website either. I think it's impractical to think you reminding dealers to refrigerate it is going to do any good. These products exchange several hands sometimes before they get in the hands of the consumer and now I have to hope that the person I get it from refrigerated it and the person they got it from refrigerated it and so on. This absolutely needs to be information on the label about storage temperatures. That should be a common requirement for any sort of feed stuff, be it for humans, shrimps, or other animals. I will not be buying this product in the future sadly because of this.
I only have a sample too. I looked at it real close last night and saw little bits of white powder. Opened it up (though I could smell it through the baggy) and it was definitely straight up mold.
I'm glad they started adding it after I had sent emails to them in July. I kept checking the site for a month or two after and it was never updated so I gave up checking it. Glad they've got it on the site AND the labels now. That's how it should have been in the first place:icon_roll
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
The Planted Tank Forum
3.5M posts
130.6K members
Since 2002
A forum community dedicated to Aquatic tank owners and enthusiasts. Come join the discussion about flora, fauna, health, housing, filters, care, classifieds, and more!