Hi rumples riot
, I am currently using 1 x Eheim 2180 professional 3, 2x 2217 classics and a compact+ 5000 in a sump.
I have in the past used numerous Eheim canisters starting with the 2013, 2015, 2017 and updated when newer ones come on the market.
I have been using Eheim products for over 30 years.
Yes I love them, in my opinion reliability and wear is well above any others, and in the past 30 years I have tested many other brands.
I live in between Dandenong and Frankston Victoria.
I have lived around this area since owning my first aquarium tank.
Some of the aquarium shops that I got my first Eheim canisters and parts are now closed.
My concerns with Eheim products in Australia are-
The differences in price from one shop to the next, I bought my Compact+ 5000 for $299 in one of the closest shops to me, but could have bought the same pump ranging from $230 up to $550. Why is that?
I know wholesalers can't dictate retail prices but that's a ridiculous $320 difference.
Whenever I do need parts or replacement media, the shops have to order it in. More so for the 2180. Because of this problem I have a spare 2217 ready for any emergency.
For example. I had a part that holds the impella in place on my 2180 break after using it for less than a week. Yeah, I was very surprised and disappointed.
I had to wait more than 4 weeks to get the part and they wouldn't replace it under warranty. When I paid for the new part and got it all working again, it broke again in less than two months. The next new one I got I waited another 3 weeks. This one the shop owner paid for, so he said. The 2180 cost me $879.00 and I couldn't get an $18.00 part for 4 weeks.
These parts were sent from Queensland. 4 weeks from Queensland?
(I have a spare now sent from UK arrived under 2 weeks in post.)
I visit the listed shops below regularly, each shop at least once a month or more. I do visit other shops on day trips.
Current close vicinity shops I visit are as follows. Not in any particular order.
Evalife Aquarium. Frankston.
Hallam Aquarium and Reptiles. Hallam.
Cranbourne Aquarium and Reptiles. Cranbourne
Bunarong Aquarium. Frankston.
All Aquarium & Pet Supplies. Mulgrave
Boronia Aquarium. Boronia.
Over the last two years the amount of Eheim products held in stores has declined.
It disappoints me, I like to support my local aquarium shops, but I now order my Eheim media and parts from the UK. (not canisters or pumps)
Not only because of the prices. But the best thing is, I receive my order in less than 2 weeks from the other side of the planet to my door.
I could add more but I'm not sure if this is the sort of info your after.
Please let me know.
I do hope this is of some help.