Whose in charge at ADG now??? - The Planted Tank Forum
 
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post #1 of 9 (permalink) Old 07-30-2013, 01:52 AM Thread Starter
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Whose in charge at ADG now???

Emails go un answered, products on website can't even be purchased.


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Last edited by somewhatshocked; 07-30-2013 at 12:44 PM. Reason: Watch the vendor reviews
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post #2 of 9 (permalink) Old 07-30-2013, 02:00 AM
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Ouch. The elephant in the room.
Seems Frank made a final post and hasn't said anything since.
It's too bad only a couple of retailers in the US carry ADA products, each having their own "issues".


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post #3 of 9 (permalink) Old 07-30-2013, 02:05 AM
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Jeff Senske is in charge, as he has always been, I would imagine. They're preparing to open a retail store and reworking their website according to their facebook page. You could try calling them.
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post #4 of 9 (permalink) Old 07-30-2013, 02:56 AM Thread Starter
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Maybe I should have said in charge of sales, it had always been frank. Now when you check website, it says to contact Jeff... No response. I'll just call tomorrow


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post #5 of 9 (permalink) Old 07-30-2013, 04:07 AM
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FYI, Jeff is very very busy, things will smooth out in a bit.

Regards,
Tom Barr
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post #6 of 9 (permalink) Old 07-30-2013, 04:49 AM
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As others have mentioned, Jeff is up to his eyeballs right now. Things will improve. Just give him a call, he'll return it if he can't take it right away. I was able to place a large order recently doing this. Arrived timely as ever.
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post #7 of 9 (permalink) Old 07-30-2013, 05:07 AM
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Same, placed an order for a bag of AS and everything was processed and shipped quickly. Though less than a week after they lowered the price from $48 for a 9L bag to $41 -_-
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post #8 of 9 (permalink) Old 07-30-2013, 05:31 AM
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ADG is no longer an ADA product distributor in the US as of July 25, 2013 (announcement made today):
http://www.adana.co.jp/en/sc/news/detail/1509


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post #9 of 9 (permalink) Old 07-30-2013, 12:27 PM Thread Starter
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Whose in charge at ADG now???

Finally a reason. Best thing Amano could have done In my opinion.


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