Planted Tank Guide Help - The Planted Tank Forum
 
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post #1 of 7 (permalink) Old 12-06-2012, 08:21 PM Thread Starter
Algae Grower
 
Join Date: Nov 2012
Location: Canada
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Planted Tank Guide Help

Hey everyone

Does anyone know who I can talk to regarding issues purchasing the guide?

I purchased it last week and apparently I was suppose to have it, or perhaps the link, emailed to me. I didn't receive anything other than the paypal invoice .

I originally used the 'contact us' form, but didn't receive a response. I then found a thread which suggested I PM forumadmin for assistance, but although I got an initial response saying it will get looked into by Monday, they haven't responded since.

Bit frustrated and out of pocket $20. My only recourse is appearing to be opening a case with Paypal and I don't really want to bring any headaches down on the folks running this community.

Seems like a simple problem with a simple solution. Just need someone to address it.

Thanks for any help.
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post #2 of 7 (permalink) Old 12-07-2012, 02:13 PM
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The admin will be in touch to resolve it.
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post #3 of 7 (permalink) Old 12-07-2012, 07:23 PM
Administrator
 
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Hello,

Sorry for the delay in this. We are getting down to the root issues of this problem and hope to have it solved soon.

Have you checked your spam folder? You may have received the email there.

Mo
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post #4 of 7 (permalink) Old 12-07-2012, 08:21 PM Thread Starter
Algae Grower
 
Join Date: Nov 2012
Location: Canada
Posts: 12
I've checked my spam folder and there is nothing there.

Thanks for continuing to look into this.
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post #5 of 7 (permalink) Old 12-10-2012, 08:26 PM
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I too am having a similar problem. I have yet to receive a response after twice filling out the problems form.
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post #6 of 7 (permalink) Old 12-15-2012, 01:41 PM Thread Starter
Algae Grower
 
Join Date: Nov 2012
Location: Canada
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I've opened a dispute in the Paypal Resolution Center. Please response to the dispute or I will escalate it to a claim and have Paypal address it.

Thank you.
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post #7 of 7 (permalink) Old 12-17-2012, 08:26 PM Thread Starter
Algae Grower
 
Join Date: Nov 2012
Location: Canada
Posts: 12
I now have access. I will close the Paypal dispute.

Thank you.
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