Planted Tank Guru
Join Date: Jul 2010
Location: Pflugerville, Tx
You might check the valve again. The ones I'm familiar with add the valve just as the water leaves the softener so they can test operation without running through the house and waiting for pipes to drain out the untreated water.
If you are not used to having a softener, do you add salt to the barrel? Sounds like a dumb question but I have been on several service calls for that as the new owners don't know.