Originally Posted by Francis Xavier
...So the bottom line is, if you're ever not happy, let me know. I will take care of you. If you do not like the solution I present, then we'll just keep plugging away until we find the best solution for you. There is only one policy: I will do everything in my power so that you walk away happy.
I hope that answers your questions!
I can and will personally attest to that. I ordered a pollen beetle a couple of years ago that arrived damaged. A quick PM to Frank and another was on the way. He did not ask me to return the damaged diffuser before shipping out a new one which I had within the week. I still have the damaged one in my aquarium supply closet. He only asked for a pic after the fact to send to ADA since it actually seemed to be a manufacturing defect and not shipping damage. How could you ask for better customer service.