While I do understand people get busy, the whole point of having a sponsor's forum it to be available to potential and existing customers. If it get's down to only being able to contact via his website, then what's the point of this forum?
Without actual involvement with the membership, Orlando or any Site Sponsor is just another web shop. I have and am still willing to buy and sometimes pay a bit more from a sponsor when the sponsor is an active part of this community.
Site Sponsorship benefits the ownership, involvement in the community here benefits the membership. Loyalty does have it's price.