The Planted Tank Forum - View Single Post - So whats with rootmedic
View Single Post
post #11 of (permalink) Old 11-18-2012, 11:03 PM
Algae Grower
PTrader: (1/100%)
Join Date: Sep 2012
Location: Virginia
Posts: 6
Originally Posted by jkan0228 View Post
Have you tried emailing him?

I've had some pretty good customer service from Justin and I don't see him as someone who would be called out and unanswered.
Yes, I've emailed him using his website's contact info and replying to his previous emails. I allow numerous days (usually over a week), before attempting to contact him again.

Without going into detail, I don't doubt what you say about his customer service. WHEN he has responded he has been very apologetic and offered to make things "right."
dropkick706 is offline  
For the best viewing experience please update your browser to Google Chrome