Thanks for the info. I do not want to break any forum policies, but feel that potential customers should have an opportunity to hear buyer feedback.
I know you can leave a review on pTrader if you purchased something through this site, but I purchased through rootmedic's site. Can you suggest the appropriate place to inform others of my experience?
Have you tried emailing him?
I've had some pretty good customer service from Justin and I don't see him as someone who would be called out and unanswered.