That's not true about the ark not special ordering fish. They have done it twice for me now. Not sure what you wanted to special order but it might not of been in season from the distributer. I know I had to wait for a bit to get my gold nugget Pleco, but they did order it when it was inseason. They were even nice enough to hold it for me for two weeks until I could make the trip up there. They are a little high on some prices but I am 100 percent happy with all the livestock that I have purchased from them.