Has anybody written the company yet? complaining on a forum is always nice in a misery loves company sort of thing, but it doesn't 'fix' anything. Somebody needs to tell the company and ask what's going on.
You seem to be a man of action, the sort of man (or woman) who knows best so i nominate you to be our liaison to borneo wild. In the mean time we will be here wallowing in our misery awaiting your report lol!