Wow, pretty harsh revue. I take the exact opposite opinion: Having been to many many fish stores in South Florida, it is still the best store in our area for fresh water stuff. Some of your critisisms are quite valid, but I have yet to find a shop in SF (particularly Dade county) that knows a dang think about fresh water or maintain a decent freshwater planted display tank. Bottom line is that Bil Als is well organized, well stocked, helpful courtious staff, and more plants than 90% of the stores around here.
While some of your critisisms are valid, complaining about decorations in stock tanks seems like nitpicking. I found it refreshing to have something other than completely bare tanks.
I have no affiliation to Big Als
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