Join Date: Apr 2014
Location: Northern Virginia
Satellite + warranty void without glas lid!!
So, I made my shift to LED's with the Satellite + series. I loved it so much that I bought another 8 lights for all of my aquariums over two years. I even convinced the local pet store to replace all of their fluorescent lights with the Satellite + system. They're using over 50 of them.
My last purchase was a 48" Satellite + which died after 6 months. It started with red lights going on, then blue color shifts appearing in random places, and finally nothing.
I called Ken's to replace it and they said they couldn't replace the light, due to it being over an open aquarium (*Just as in ALL of the CURRENT USA promotional photographs). I was told that if I didn't use a cover on the aquarium, that the Current USA warranty would be considered void. After asking them where it was mentioned in the warranty (which I read, and reread, and reread, ...) and the lady said she "didn't know where, but it's in there".
I called Current USA, multiple times, only to get "leave a message", for weeks.
I wrote to Current USA. ...and never got a response.
The weeks of trying turned into months and by then, the warranty had expired.
I don't know if anyone else experienced this, but I just wanted to post a "heads up". I love the lights, but am pretty angry with the company for having absolutely zero customers service and using photographs in promotional material which apparently void the warranty.