Shipping policy - The Planted Tank Forum
LinkBack Thread Tools Display Modes
post #1 of 1 (permalink) Old 08-07-2014, 09:43 PM Thread Starter
Algae Grower
tex627's Avatar
Join Date: Jan 2009
Location: San Diego CA
Posts: 141
Shipping policy

Livestock Shipping Policy
  • Livestock orders will be shipped with one of two options: UPS 2nd day air for $15 or UPS next day air for $25. Both shipping options qualify for live arrival guarantee.
  • Livestock orders valued over $60 (excluding the value of plants and/or dry goods in the same order) are required to be shipped with UPS next day air.
  • Livestock orders containing species labeled as sensitive are required to be shipped with UPS next day air.
  • Plant orders will be shipped with USPS priority mail for $7.
  • Dry goods will be shipped with UPS ground shipping for a regional rate.
  • Forum member customers qualify for 2 day live guarantee, where all livestock are guaranteed to remain alive for 2 days after the shipment has been received by said customer.
  • In the event that the livestock die within the 2 day live guarantee, we will either credit the cost of the livestock lost or replace the livestock with a reshipment. Livestock valued over $50 will be reshipped ONCE and livestock valued under $50 will be credited.
  • In order to receive credit or reshipment through our 2 day live guarantee and live arrival guarantee, a picture of the dead livestock must be sent to info@aquadesigninnovations within 2 days after the shipment has been received by the customer.
  • No cash reimbursements will be given.
  • In the event that the livestock shipment has been interrupted, delayed, or lost due to a cause that is beyond Aqua Design Innovation’s control, the customer is responsible to file a claim with UPS. Aqua Design Innovations will do its best to assist in the claims process.
  • Livestock orders will be shipped on Mondays, Tuesdays, and Wednesdays. All orders placed after Tuesday at 2:00PM PST will be shipped the following Monday.
  • Heat/cold packs are available upon request for free. Please keep your local weather in mind. <50*F will require heatpacks and >85* will require cold packs.
  • Customers who require shipment to destinations outside of the continental U.S. must contact email prior to placing an order. Shipping costs will be determined accordingly. There is no live arrival guarantee or 2 day live guarantee on livestock orders placed outside of the continental U.S.

^^ Click above to visit Aqua Design Innovations, Follow our Twitter, and Like our FB Page ^^

tex627 is offline  

Quick Reply

Register Now

In order to be able to post messages on the The Planted Tank Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome