Finnex Support - The Planted Tank Forum
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post #1 of 5 (permalink) Old 08-15-2013, 12:45 PM Thread Starter
Algae Grower
Join Date: Aug 2012
Location: The Dirty South
Posts: 103
Finnex Support

In the last few months I've been having an issue with my FugeRay which I outlined on these forums. I ended up sending the parts back to Finnex.

At first we thought it might be the ballasts so it went back, was repaired and returned to me. The light still wouldn't power on so I had to ship back the entire light assembly.

The light was ~ 9 months old which is outside their 90 day warranty. Granted, I would have expected a longer warranty. But, it's not like they try to hide it from you.

So credit where it's due. Finnex stepped up and repaired the unit for free. The shipping was on me, but they didn't charge me to fix the light.

I'm sure that won't always be the case with everyone, but in a world of internet complainers.... I believe credit needs to be given for a good job.

Thank you Finnex.
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post #2 of 5 (permalink) Old 08-15-2013, 12:47 PM
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Join Date: Feb 2013
Location: illinois wisconsin border
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that says something right there

a company that stands behind their product makes customers stand behind their product as well

It is better to travel well than to arrive.

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post #3 of 5 (permalink) Old 08-15-2013, 01:05 PM
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Yup I love finnex they had always hooked me up with out question asked
Great company and great service

Big up to Brian and the crew!!!
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post #4 of 5 (permalink) Old 08-15-2013, 07:30 PM
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post #5 of 5 (permalink) Old 08-16-2013, 04:34 AM
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Join Date: May 2008
Location: Los Angeles
Posts: 3,320
I just placed an order of FugeRay-R. Im excited to try LED for the first time.

I heard so much of Finnex and their LEDs. Now its time to try their product and the company everyone is talking about.
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