Fugeray Wont Turn On - The Planted Tank Forum
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post #1 of 5 (permalink) Old 06-27-2013, 12:07 AM Thread Starter
Algae Grower
Join Date: Aug 2012
Location: The Dirty South
Posts: 103
Fugeray Wont Turn On

Ack! It flickered then went off. Won't turn back on and I've got $90 of new plants landing tomorrow!
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post #2 of 5 (permalink) Old 06-27-2013, 02:22 AM
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Join Date: Aug 2011
Location: New York City
Posts: 311
Did you try to perform some good old percussive maintenance?
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post #3 of 5 (permalink) Old 06-27-2013, 02:29 AM
Lowe's Avatar
Join Date: Nov 2011
Location: Chicago
Posts: 749
Hey, shoot customer_service@finnex.net an email!
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post #4 of 5 (permalink) Old 06-27-2013, 02:41 AM Thread Starter
Algae Grower
Join Date: Aug 2012
Location: The Dirty South
Posts: 103
I used the contact us form on the web site, and got a copy of the email sent from the orders email address. I sent a copy of the issue to your customer service address along with a link to the purchase order.

Fingers crossed. I think it's the transformer. It's been getting real warm lately, but I thought that might just be the way it was designed.
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post #5 of 5 (permalink) Old 06-27-2013, 04:38 PM Thread Starter
Algae Grower
Join Date: Aug 2012
Location: The Dirty South
Posts: 103
Got an email back from Customer Service. They said the unit was out of the 6 month warranty, but if I wanted to pay for shipping they would repair it for free this one time.

There's another thread talking about flickering issues with these lights and suggesting that there are quality control issues with the solder points.

I've been very pleased with the light itself. It seems very high quality. In fact I was considering selling it and stepping up to a Ray II. But it does give me pause if the product can't last a year.

Lowe can you address this any?
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