Recevied FugeRay but it looks used?? - The Planted Tank Forum
 
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post #1 of 3 (permalink) Old 01-07-2013, 05:04 PM Thread Starter
Algae Grower
 
Join Date: Dec 2005
Location: Plano, TX
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Recevied FugeRay but it looks used??

I received a new FugeRay today and the housing is all scratched and dinged.

Not to mention the inside box was held together with masking tape. The ouside box is in perfect condition so i know its not shipping damage.

I am pretty sure I ordered a new one, is this normal?

150G River Tank - 30+ Clown Loach, 6 Botia Striata, 6 Botia Dario, 4 Schistura Manherti, 2 Misc Rainbow, 3 Tiger Barb, 3 SAE, 2 Bristlenose
75G Planted - Lots of Cherry Shrimp, Amano Shrimp
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Last edited by Glostik; 01-07-2013 at 05:38 PM. Reason: new
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post #2 of 3 (permalink) Old 01-07-2013, 08:13 PM
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Are you asking if it's normal to receive new goods that have already been beat up? I don't think so buddy. Call them up and let them know

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post #3 of 3 (permalink) Old 01-07-2013, 09:37 PM
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Hi Glostik. My apologies. Never do we sell refurbished items as new. Those categorized items are listed on eBay or offered via our Facebook page. Items go through 48+ hours of testing before we ship them, items may get dirty but never (or seldom I should say rather) are they scratched/dented. Can you please contact our support @ customer_service@finnex.net so that they make take care of your inquiry for you? Thanks for working with us.
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