Canadian Customer Discounts - The Planted Tank Forum
 
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post #1 of 2 (permalink) Old 08-21-2011, 08:58 PM Thread Starter
Planted Tank Enthusiast
 
Join Date: Aug 2011
Location: North Bay, Ontario, Canada
Posts: 672
Canadian Customer Discounts

Is there a reason why the promotional codes you are offering are not available to your Canadian customers? It would seem that it would be poor customer service if you are only offering these to American customers, even though the Canadian customers have also been affected by your website shut down
Gafi is offline  
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post #2 of 2 (permalink) Old 08-22-2011, 03:08 PM
Algae Grower
 
Join Date: Apr 2011
Location: NY
Posts: 97
Quote:
Originally Posted by Gafi View Post
Is there a reason why the promotional codes you are offering are not available to your Canadian customers? It would seem that it would be poor customer service if you are only offering these to American customers, even though the Canadian customers have also been affected by your website shut down
We are actually having some trouble with the Canadian store due to limitations with the Amazon web store platform. We can manually refund 10% for the orders placed without price matches for our Canadian customers if you could call us or email us with the order number once the order is placed.

Just mention the coupon code in the email or via phone!
Sorry for the inconvenience; we are in the process of troubleshooting these issues.
Big Al's Online is offline  
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