Letter to our Customers - Please read (coupon code inside) - Page 2 - The Planted Tank Forum
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post #16 of 64 (permalink) Old 08-22-2011, 03:11 PM Thread Starter
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Quote:
Originally Posted by Gafi View Post
backup10 is not working for the canadian store...is it only the american store that the discount applies to?
I also answered this on your separately started thread:

We are actually having some trouble with the Canadian store due to limitations with the Amazon web store platform. We can manually refund 10% for the orders placed without price matches for our Canadian customers if you could call us or email us with the order number once the order is placed.

Just mention the coupon code in the email or via phone!
Sorry for the inconvenience; we are in the process of troubleshooting these issues.

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post #17 of 64 (permalink) Old 09-18-2011, 02:44 AM
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Big al's! Y U NO NORMAL YET?!
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post #18 of 64 (permalink) Old 09-19-2011, 01:50 PM Thread Starter
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Quote:
Originally Posted by NStarr View Post
Big al's! Y U NO NORMAL YET?!
It takes time to build a fully functional web store with all the new features that we want for our customers.

We projected for October - and we are on schedule at this time
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post #19 of 64 (permalink) Old 09-20-2011, 01:19 AM
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That's good, I was starting to worry that you'd never be the same. Excuse my impatience.
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post #20 of 64 (permalink) Old 09-23-2011, 08:41 PM
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Glad you're here at TPT to address some issue.
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post #21 of 64 (permalink) Old 09-23-2011, 09:29 PM
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Big Al's On line has serious customer loyalty and good/great service.

You earn it and developed this relationship with the Hobbyist.

I think this will allow better service later and more control for you folks, even though this stinks for now.



Hope you guys get back soon.

Regards,
Tom Barr
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post #22 of 64 (permalink) Old 09-27-2011, 07:44 PM
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Does the current site allow Paypal payments?
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post #23 of 64 (permalink) Old 09-27-2011, 09:11 PM Thread Starter
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Originally Posted by fresh.salty View Post
Does the current site allow Paypal payments?
The current site accepts all major cc and Amazon payments.
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post #24 of 64 (permalink) Old 09-28-2011, 04:43 PM
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Thanks, I'll have to wait until it's off Amazon and takes PP. I don't use CC's for fish stuff.
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post #25 of 64 (permalink) Old 09-28-2011, 05:13 PM
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Will the site (bigalspets.ca) ever list "Hikari Crab Cuisine" available to purchase online?
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post #26 of 64 (permalink) Old 10-07-2011, 04:29 PM
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I'm relieved to hear the amazon backend is temporary. I've had lots of trouble trying to place an order and gave up trying. I was worried you guys were bought out!

We do some ecommerce where I work and we had a similar scenario a few years ago. The lesson we learned was "host your own store". We licensed the web storefront and had rights to modify the source and run it on our own hardware. We also have a perpetual license for our order fulfillment software. No more surprises!
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post #27 of 64 (permalink) Old 10-14-2011, 04:43 PM Thread Starter
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We are getting very close to launching the new site! Should be up and running for the first week of November provided no surprise problems arise!
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post #28 of 64 (permalink) Old 10-21-2011, 02:02 AM
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When I try and order something from the Canadian site, it doesn't give me the choice to put in a Canadian address or Select a country? How can I place an order for Canada?

20g platy, , 2 x 10g shrimp, 3 x 20g shrimp, 7.5g shrimp and 1 great dane/mastiff puppy.

Sump Pimp #2

My Tanks and my shrimps
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post #29 of 64 (permalink) Old 10-21-2011, 03:58 PM Thread Starter
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Quote:
Originally Posted by GeToChKn View Post
When I try and order something from the Canadian site, it doesn't give me the choice to put in a Canadian address or Select a country? How can I place an order for Canada?
When you are on the address page, there is a box to select "international" at the top of the page. You need to click on it first in order to change the country to Canada.
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post #30 of 64 (permalink) Old 11-08-2011, 07:15 AM
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I placed an order over the weekend and tried to use my account but I had to make a new one. I did not know about the code. I had VIP point on my old account. I feel like they are gone and I am starting over. what can I do?

80gal planted Angelfish community, 100gal SA cichlid delhezi, 7 gal betta.
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