if there's an issue, why not bring it up with the bbb?
Given that the company is located in the U.S. and I am located in Canada, the BBB in Canada would beable to do little.
ranting about it on a forum will do little to change business practices...
Perhaps, but bad publicity, especially coming from multiple purchasers does not make a company look good, especially when it's mission statement is:
"We sincerely do want to hear from you[okay then why dodge E-Mails and phone calls], our valued customers...your purchasing experience is guaranteed to be a pleasant one[but through their lack of responses, they make it a frustrating experience]
If you have a problem with anything or you are not satisfied in any way, we will take care of the problem and do whatever it takes
to ensure that you are pleased enough with our company to do business with us over and over again...that's our promise and our commitment."[okay live up to your promise and give me the courteousy of a simple response]
"We will EARN your business, and we will do anything and everything[all I am asking for is a simple courteous response, nothing more and nothing less] it takes to keep you as a satisfied return customer...Thank You."[by your actions it does not seem, you are really interested in keeping me as a repeat customer]
It is not so much about business practices as it is about honouring a mission statement and courteously responding to a customer to resolve an issue. I guess this is a situation where actions speak louder than words.