I love that net when new. After a few weeks of using it, the net poped off and had to be reglued and now the telescopic doesnt slide anymore.
I live in MA where Kensfish is and Amazon i still cheaper after shipping.
Fluval has good customer support. http://faq.hagencrm.com/newquestion.asp?us Send them a question concerning your broken net and they should replace it (assuming you didn't buy it too long ago). I had a Fluval 13W CFL bulb go out on me within 3 days and they shipped out another immediately. My 6g was missing the light fixture out of the box and they sent a replacement. My Spec light went out in a month but never bothered... Eesh, maybe their products go wrong too often