contacting sweetaquatics? - Page 2 - The Planted Tank Forum
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post #16 of 24 (permalink) Old 01-28-2011, 08:36 PM
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Originally Posted by liveforthis View Post
Hi,

This is not a vendor review so please don't freak....I just wanted to know

dont mean to hijack, but i fail to see the logic in not allowing negative sponsor/vendor reviews.

so i can come up with a crappy product and buy silence by becoming a sponsor, and continue to sell bad products to hobbyists in a place that is supposed to be FOR hobbyists, not business....

doesnt make sense.

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post #17 of 24 (permalink) Old 01-28-2011, 08:36 PM Thread Starter
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Originally Posted by nikonD70s View Post
you should be able to contact them thru email on the contact us area
They won't/don't respond..
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post #18 of 24 (permalink) Old 01-28-2011, 08:36 PM
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I got a shipment in from them just few weeks ago.

It did take longer than usual for them to ship out (last year when I'd order, they'd have the order in the mail within a few days, this time it was almost 2 weeks).

I'd emailed about my order through their website and they did reply by the next business day, though.

If you sent your email through your personal email, I'd go back and try through the website, in case personal email gets caught as spam?

You might also check on AquaBid's forum to see if there's any update- I know they do a lot of business there.

If I had to guess, I'd guess that they're probably not keeping stuff in stock right now, and have to wait for orders to arrive from FAN before shipping out? That's just guesswork, though.

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post #19 of 24 (permalink) Old 01-28-2011, 08:38 PM Thread Starter
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Originally Posted by nonconductive View Post
dont mean to hijack, but i fail to see the logic in not allowing negative sponsor/vendor reviews.

so i can come up with a crappy product and buy silence by becoming a sponsor, and continue to sell bad products to hobbyists in a place that is supposed to be FOR hobbyists, not business....

doesnt make sense.
I agree..
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post #20 of 24 (permalink) Old 01-28-2011, 08:38 PM
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Quote:
Originally Posted by nonconductive View Post
dont mean to hijack, but i fail to see the logic in not allowing negative sponsor/vendor reviews.

so i can come up with a crappy product and buy silence by becoming a sponsor, and continue to sell bad products to hobbyists in a place that is supposed to be FOR hobbyists, not business....

doesnt make sense.
If the TPT staff become aware of chronic issues with a site sponsor, they'll boot the sponsor. It's happened several times.

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post #21 of 24 (permalink) Old 01-28-2011, 08:39 PM
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Originally Posted by liveforthis View Post
They won't/don't respond..

last time i ordered from them it took a few weeks to reply to emails, and even longer to ship. normally it doesnt take near that long. luckily my friend had their #.

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post #22 of 24 (permalink) Old 01-28-2011, 08:40 PM
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Originally Posted by lauraleellbp View Post
If the TPT staff become aware of chronic issues with a site sponsor, they'll boot the sponsor. It's happened several times.

thanks for responding. i was curious if it was monitored at all.

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post #23 of 24 (permalink) Old 01-28-2011, 08:42 PM
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Remember that vendor reviews are not allowed here.
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post #24 of 24 (permalink) Old 01-28-2011, 08:49 PM
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Quote:
Originally Posted by nonconductive View Post
thanks for responding. i was curious if it was monitored at all.
Quote:
Originally Posted by lauraleellbp View Post
If the TPT staff become aware of chronic issues with a site sponsor, they'll boot the sponsor. It's happened several times.
Thanks, Laura. Couldn't say it better myself.

Nonconductive, we do monitor the sponsors/members. Just because someone becomes a member or a sponsor of the site doesn't mean they are above any moderation. If you have an issue with a transaction gone bad, it never hurts to pm a moderator or Kyle. While we do not step in every time, if there is a trend, we do take action. And like Laura said, there are consequences.

Quote:
Originally Posted by nonconductive View Post
last time i ordered from them it took a few weeks to reply to emails, and even longer to ship. normally it doesnt take near that long. luckily my friend had their #.
And this is why I started monitoring this thread, OP. Even though it started out innocently enough, the comments are now coming down to a review on the store. So as a result, this topic is now closed.

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