I think I'll add to this post.
Rachel has the "hands down" best customer service ever. You guys think you got good service from her, we let me tell you what good service is.
First off, as a few of you know, I live in Barbados and no it's not some place in the US that really isn't talked about much. Barbados is in the Caribbean.
I really wanted to get some stuff from Rachel and whereas when you guys order the biggest hassle is whether or not USPS/UPS or FedEx make their deliveries in a timely manner, with me we have to go through Customs and inspection, etc.
Rachel worked with me in every way possible and went so far as to literally harass her FedEx rep to try to make my transaction easier and cheaper. Unfortunately due to circumstances outside of either of our control we had to, for the time being, abandon that little project.
I did order some stuff though but dry goods and you know what ... Rachel threw in extras just because.
In terms of internet shopping for fish and the aquarium hobby, I know where my hard earned money is going.
My Dry good order (I can't tell you exactly what I bought cause I might end up placing Rachel in a bind)
by Gt Turbo 1883
, on Flickr