hi everyone! my name's henri & I run the aquatics department at a local big-box pet store.
when I was put in charge of the department, the tanks were a hot mess. we only sell FW (thank the lord), but we had african cichlids with new world-ers, tetras with mollies, etc etc. anyway I spent a good 4-5 weeks re-organizing everything and trying to put tropicals on one sump, etc. doesn't help that our base pH is 8.2
a small miracle occurs & I get three entire whole days off in a row... made sure my coworkers knew to feed the fish, and I was out of there.
well I return on tuesday to.... three electric blue johanni in with a terrified peacock cichlid & four very confused and very fin-nipped green terrors. someone didn't show up to claim their special-ordered johanni so someone just dumped them in the first tank they saw that said cichlid....... then it took me another half hour to realize that a new shipment of chinese algae eaters had arrived but that they weren't in the tank they were supposed to be in....... instead these 3.5" little monsters were put in the tank with rainbow sharks and japanese algae eating shrimp.
needless to say I'm a little short on shrimp right now.
and one last tale (of absolute woe, kill me) that happened this week: a woman comes in and brings me a bag with a dead platy, a swordtail, and a guppy (???). I write a refund card and I'm asking her about her tank and she mentions that she """cycled""" the 10g tank like she was supposed to by filling it with water and letting it run for a few days, and then dumped 8 fish in it. (I felt so bad for her, she was a kindergarten teacher and was very sweet & was honestly trying to do it right).
me: um, that's your problem. you don't have any kind of waste conversion going on there. your fish are kind of choking on their own poo.
her: what? oh noooooooo! the guy didnt mention that. he just said let it run for a few days and then add an inch per fish per gallon of water.......
me: WAIT WHAT GUY WHO TOLD YOU THAT
her: oh um, the general manager I think? [his name]?
i resisted the urge to violently facepalm and sent her off with a refund card & bottle of safestart
after she leaves, i'm up at the register covering a coworker's break and my GM comes up
him: you know not to sell fish to someone on the same day they buy the tank right
me: a-yup. though if they get plants and stock very lightly & dump in a bottle of safestart everything is usually okay.
him: well that's impossible
him: well you'll see that customer's success rate goes up 50% if they wait to buy fish after letting the tank run for a few days. do you know why? because all tap water doesnt have oxygen in it. besides the oxygen in H2O, there's no oxygen in the water. it doesnt matter what kind of water. that's why you have to let it sit and oxygenate for at least 12 hours!
mind you he's giving me this lecture in front of customers and it's a miracle I didn't sass my boss......
anyways, enough of that. share some of your LFS stories?