Planted Tank Guru
Join Date: Jun 2004
Location: Baton Rouge, LA
Seachem's reply about it generating more dust during shipping is absolutely true.
It's not a bad product, just a property of fired clay substrates. All that I've tried have this problem, and all understate the difficulty of abating it. Even if you'd rinsed it in addition to using the bowl to fill, you'd still have water muddy enough that you'd have to wait a few days for it to clear, or perform multiple water changes if you're in a hurry.
While I have generated some horrendously muddy messes when I skimped on rinsing Flourite and other similar substrates, I have never had any problems with good quality filters. It's possible that your filter is of unusually poor quality, in which case you can't blame Seachem alone for its failure. I own a couple of Aquatop products. It was immediately obvious that these were made of thinner, more brittle plastics than other products I've used. So I've always treated them with particular care and avoided any unusual stresses, and they continue to work well.
And while I agree Seachem could describe this issue better on the packages, I feel you should accept some personal responsibility as well. Always thoroughly research any product before making a major purchase, especially when money is tight. In a 55G, this qualifies as a major purchase, which almost certainly cost more than your filter. Since anyone who has used Flourite could describe this issue and prepare you for it, it's unlikely you looked very far.
If you still feel you've been wronged, by all means continue the dialogue with Seachem and try to come to a better agreement. Even with the current offer, you might pick compensatory products that could be resold; easily recouping the cost of a new impeller, or part of the cost of a new filter.
Two final things. First, I really love your custom hardscape!
Second, if you've read this forum's rules, you'll know that while product reviews are fine, vendor reviews are not. Stating your dissatisfaction with Seachem's customer service, rather than just Flourite, probably crosses that line, so a mod may eventually lock this thread. Not that it's my responsibility in the least to judge or enforce rules, I just feel as long as I'm replying, it's courteous to let people know in advance when there's a possibility of this happening.
Last edited by DarkCobra; 01-04-2013 at 10:32 AM.
Reason: The voices in my head made me do it. And the typo.