What it comes down to is this, when I pay a premium for something, I expect things to go well at all stages, not just most. Had I ordered a custom fixture, that might be one thing, but I ordered a "stock" unit that the are accustomed to making. I would expect that when I order, they would be ready and the unit production would begin and take 2-3 days to complete and ship. I understand it's good quality, and that I'll likely be thrilled with the light, but I think people are getting a little too defensive about this.
I've had a conversation with Cara about a question and she was fantastic, I will likely find the light to be fantastic, this is just one piece I find to be less than satisfactory, and as my money is gone and the light hasn't shipped yet, sadly it's the only thing about the light I really have to discuss at the moment!
And yeah, Amazon is amazing. Johnson, what size tank/fixture did you get? My call to Cara was actually about a dimmer, and she said that regular series on a 75g with pressurized CO2 would be fine without a dimmer. I suspected as much, but am interested to know how you work out.