Don't let my panicking stop you from using the fixture...I can say that other than the minor remote/IR receiver glitches that I'm completely satisfied. Looks better than any other fixture I've used, and the rest is add-ons anyways.
I'd say the only big reason to wait is if you are looking to get their plant fixture when it launches.
I have been looking for a fixture to give me mid lighting or almost mid lighting. I currently have a double t8 shop light and just wanted to get something that will make my tank look nice, give me enough light but not too much that I will need to have co2 or dose fers. Gf won't allow it.
Kevin, any ideas on why the remote/IR receiver would not be working? Seems that a few people are having issues.
I also noticed that mine changed when I used my TV remote! I'm not sure if it was a random coincidence or whether they are on the same wavelength, literally.
I just skimmed through the last couple pages so let me know if I missed something.
These are made on a massive scale so a few are bound to have issues. The good news is, with any Current USA product, you have a 1 full year of warranty (usually 2 years+). just simply fill in the following form and we will send you a shipping label to send yours back while we send a brand new one your way!
As a side note, we provide very little phone support since all issues have to be taken care of over our website's support ticket system to ensure the best quality customer service. We usually respond 6 days/week and 2x/day making it a much better alternative than phone support.
Tons of us have the fixtures and have no issues. If you have a problem, customer service will resolve it.
You're right! We have the best customer service team here. Most warranties are taken care of within 24hrs. Meaning if you submitted a warranty request with all appropriate information, your replacement goes out the next day!
You guys are dealing with Current USA here. We stand behind our quality 100% and if there's anything wrong on our end, we'll make sure to fix it.
Placed my order again for the current sat+ from fosters and smith. Decided that I would get one of these since this was the unit that my gf liked so much that she let me buy it. If anything I'll buy one of the New ones when it comes out.
A follow up on the problem I was having with the remote. Current sent a new fixture and everything is working fine. It is on a 55 gallon tank and it seems to be putting out enough light for my low light plants. Like the different settings.