Merchandise Damaged in Transit
A H Supply uses packaging that should avoid damage to the merchandise in all but rare circumstances. If, however, merchandise is damaged in transit, call the toll-free number on your invoice (outside USA call (585) 473-8680). If your package was insured, you may be required to allow the carrier to inspect the damaged merchandise and its original packaging. If your package was not insured and we require return of the damaged item, we will send you a shipping label and postage that can be used to return the damaged item to us free of charge if you are returning merchandise from within the United States. Outside of the U.S., items must be returned prepaid. Upon receipt and confirmation of the damage, we will ship you replacement merchandise at our expense (but the customer is responsible for any duty, taxes and/or brokerage fees).
We may expedite shipment of replacement merchandise in cases in which the customer agrees to pay for the replacement merchandise if the damaged merchandise is not returned within 30 days or presented to the carrier for inspection as requested.
my walmart and home depot still doesn't carry PC bulbs, except the self-ballast'd screw-in ones.
and what's with the attitude? Robert was trying to make sure you knew that AH would replace it free of chart, and you come back with a smarmy comment like "that didn't answer my question".