Hi I had ordered the Odyssea 48" 4 Bulb w/ LED Moonlights & Timer in January. The main reason I wanted it was because I though the Moonlight LEDs would be great. So the first night I ran it they came on at the time I had programmed them too. My husband and I admired it and about 10 minutes later one side of the tank wasn't lit anymore. We thought it was weird but figured one bulb was bad. About 5 minutes all four of the LEDs were out. My husband is a very handy fellow and builds gunite swimming pools for a living. He knows how to wire much more complicated systems than what would be involved in this light, so he looked at it and got one side to come back on. That lasted for about 5 more minutes, then went out again. So I emailed Aquatraders and they very quickly mailed out 4 new bulbs. When we got them my husband put them all in and we ended up having the same experience as the first time. I e-mailed Aquatraders again and they sent back an e-mail that said this exactly "Yes, we are going to arrange the following replacement part ship to you by USPS:
1x LED Ballast for T5 Quad Timer
4x LED for T5 Quad Timer
Aquatraders Customer Service
email: service@aquatraders.com
http://www.aquatraders.com"
Then I never received anything from them. I've tried e-mailing them again numerous times and they just ignore me. I've tried calling the number on the website numerous times and it just rings endlessly then a message from the operator comes on saying "you've reached an non working number."
Anyways now I've decided perhaps I could find replacement parts and just buy them. Aquatraders doesn't have a ballast for this model on their website so I am wondering if any one has an idea as to what I should be replacing. Just the bulbs is most likely not going to work. I see two things that look like they could be replaced the first is 2 boxes that say LED Driver 85-265V 50/60 Hz Output 1x3W DC 650mA 6V (I found and ebay seller that sells something that looks comprable.) Then there is a single box that says Power LED AC Adapter Input 100-240V 50-60Hz Output DC12V 500mA. Should changing either or all of these possibly help?
1x LED Ballast for T5 Quad Timer
4x LED for T5 Quad Timer
Aquatraders Customer Service
email: service@aquatraders.com
http://www.aquatraders.com"
Then I never received anything from them. I've tried e-mailing them again numerous times and they just ignore me. I've tried calling the number on the website numerous times and it just rings endlessly then a message from the operator comes on saying "you've reached an non working number."
Anyways now I've decided perhaps I could find replacement parts and just buy them. Aquatraders doesn't have a ballast for this model on their website so I am wondering if any one has an idea as to what I should be replacing. Just the bulbs is most likely not going to work. I see two things that look like they could be replaced the first is 2 boxes that say LED Driver 85-265V 50/60 Hz Output 1x3W DC 650mA 6V (I found and ebay seller that sells something that looks comprable.) Then there is a single box that says Power LED AC Adapter Input 100-240V 50-60Hz Output DC12V 500mA. Should changing either or all of these possibly help?